[rt-users] Callbacks not working

Mark Collins mark at westgateit.com
Wed Jun 13 09:41:06 EDT 2012


Yes - even after the mason cache has been cleared the callback isn't running.

Mark Collins
Westgate IT
0845 017 8852


-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: 12 June 2012 18:54
To: Mark Collins
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Callbacks not working

Have you cleaned the mason cache?

On Tue, Jun 12, 2012 at 6:45 PM, Mark Collins <mark at westgateit.com> wrote:
> Ruslan,
>
> Thanks for the quick response - the file is in the correct path (that was a cut & paste error) with the correct name:
>
> loki:/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements/ShowHistor
> y # ls SkipTransaction
>
> When I look at the ticket history, all the content is still there, even if I change the <%init> block to skip everything.
>
> RT version is 4.0.5
>
> Mark Collins
> Westgate IT
> 0845 017 8852
>
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On 
> Behalf Of Ruslan Zakirov
> Sent: 12 June 2012 15:40
> To: Mark Collins
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Callbacks not working
>
> On Tue, Jun 12, 2012 at 6:29 PM, Mark Collins <mark at westgateit.com> wrote:
>> Hi all,
>>
>> I'm trying to get a callback working that hides the system updates in a tickets history, but nothing is happening.
>>
>> I've placed the callback in /opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call ShowHistory), and the callback code just isn't running. The callback itself is as follows:
>
> It should be .../Westgate/Tickets/Elements/ShowHistory directory and file should be named after name of the callback you want to use. In this case it's SkipTransaction.
>
> Below see comments about your code.
>
>> ========================
>> <%init>
>> my $myskip=1;
>>
>> if ( $Transaction->Type =~ /^(Correspond|Create)$/ ) {
>>        $myskip = 0;
>> }
>> $$skip=$myskip;
>>
>> </%init>
>>
>> <%args>
>> $Transaction => undef
>> $skip => undef
>> </%args>
>
>
> Logic of the code is slightly wrong. It will work, but it doesn't cope with multiple callbacks. You shouldn't set $$skip to 1. Use "return if $$skip;" as first line in the <%INIT> block. This way you can avoid conflicts with extensions that use this callback.
>
> Also, condition looks too agressive, you skip status changes, comments, custom field changes and many other things, but it's really up to you what to do here.
>
> Check that $m->request_path matches 'Display.html'. This way you can have short history on ticket's primary page and full when History tab is clicked.
>
>> ========================
>>
>> Any ideas on why this isn't working?
>>
>> Mark Collins
>> Westgate IT
>> Main
>> 0845 017 8852
>> Fax
>> 0845 017 8854
>> Web
>> http://www.westgateit.com
>>
>>
>>
>>
>> Fax to email
>> 0845 017 8853
>>
>>
>>
>>
>>
>>
>>
>>
>>
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>> 3DZ Company Registered in England and Wales, 3379298. Vat 
>> Registration
>> Number: 692 0383 29
>>
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>
>
> --
> Best regards, Ruslan.
>
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--
Best regards, Ruslan.

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