[rt-users] mail AdminCC when moving ticket from queue to queue

[Ruslan Zakirov]

On Tue, Jun 26, 2012 at 9:33 PM, procfs <asanka_gunasekera at yahoo.co.uk> wrote:
>
> Hi Jennifer , where should I place this RT-Attach-Message: yes

http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail

Link to description of the mentioned feature. Read whole page to
understand templates a bit.


>
> Thanks for the reply I was thinkng that I ant going to get any feed back
> from any one
>
> Regards
>
>
>
> jaknj wrote:
>>
>> You can create a global scrip with the following:
>> [cid:image001.png at 01CD4FAF.B7D19810]
>>
>> I created a customized template that also includes the first content on
>> the ticket, this makes it a little easier to keep track of what the ticket
>> is actually about without needing to log into the system.  Here is my
>> template content:
>>
>> RT-Attach-Message: yes
>>
>>
>> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
>> Transaction: {$Transaction->Description}
>>        Queue: {$Ticket->QueueObj->Name}
>>      Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
>> given)"}
>>        Owner: {$Ticket->OwnerObj->Name}
>>   Requestors: {$Ticket->RequestorAddresses}
>>       Status: {$Ticket->Status}
>> Ticket <URL:
>> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>>
>>
>> Transaction Content:
>> ------------------------------------------------------------------------------
>> {$Transaction->Content()}
>>
>> Original Ticket Content:
>> ------------------------------------------------------------------------------
>> {$Ticket->Transactions->First->Content()}
>>
>> Jennifer Koermer
>> System Administrator IV
>> ________________________________
>>
>> Production Resource Group, LLC
>> 915 Secaucus Road, Secaucus, NJ 07094
>> 201-758-4349 phone
>> 201-758-4350 fax
>> 201-232-7691 cell
>> jkoermer at prg.com<mailto:jkoermer at prg.com>
>> www.prg.com<http://www.prg.com/>
>>
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Asanka
>> Gunasekera
>> Sent: Thursday, June 21, 2012 1:08 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] mail AdminCC when moving ticket from queue to queue
>>
>> Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
>> from one queue to another
>>
>> Thanks and Regards
>>
>>
>>
>
> --
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> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>



-- 
Best regards, Ruslan.