[rt-users] Reporting requirement - number of a call assignments

Jim McIntyre jim-m at moving-picture.com
Thu Mar 1 05:17:35 EST 2012


Is there a way of reporting on the number of times a ticket has been reassigned to another analyst or to another RT queue. I am interested in reporting on the tickets that have a high number of reassignments.  We use RT 3.8.2.

Regards
Jim McIntyre
MPC
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