[rt-users] RES: RES: Hide comments from unprivileged users

[Diaulas Castro]

Look also on "Send comments" I think you don't want this enabled for unprivileged users.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner

De: Giuseppe Sollazzo [mailto:gsollazz at sgul.ac.uk]
Enviada em: quinta-feira, 1 de março de 2012 10:38
Para: Diaulas Castro
Cc: rt-users at lists.bestpractical.com
Assunto: Re: RES: [rt-users] Hide comments from unprivileged users


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Thanks, Diaulas, that's correct!
I don't know how that happened to be checked, actually! :)

Best regards,
Giuseppe

On 29/02/12 17:08, Diaulas Castro wrote:
> Look at Queue rights (groups
      and users ) On left panel look at

      > Unprivileged menu.

      >

      >

      > They shouldn't have "Rights for Staff" -> " View ticket
      private

      > commentary" checked.

      >

      >

      >

      > Att. Diaulas Castro Consultor Linux / Microsoft
      InterSolution

      > Informática Tel.: (55 11) 3443-1472
      www.intersolution.inf.br<http://www.intersolution.inf.br> Oracle

      > Certified Partner

      >

      >

      > -----Mensagem original----- De:

      > rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>

      > [mailto:rt-users-bounces at lists.bestpractical.com] Em nome
      de

      > Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro
      de 2012

      > 13:34 Para: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com> Assunto:
      [rt-users]

      > Hide comments from unprivileged users

      >

      >

      > Hi, we're trying letting users access RT. It seems that

      > unprivileged users see Comments, although they are not
      notified via

      > e-mail. What's the relevant privilege I need to check?

      >

      > Thanks, Giuseppe

      >

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- --
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk<mailto:gsollazz at sgul.ac.uk>
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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