[rt-users] ****PossibleSPAM**** RES: RES: Hide comments from unprivileged users

Giuseppe Sollazzo gsollazz at sgul.ac.uk
Thu Mar 1 08:47:53 EST 2012


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On 01/03/12 13:41, Diaulas Castro wrote:
>
> Look also on ?Send comments? I think you don?t want this enabled
> for unprivileged users.

Hi Diaulas,
yes - that was fine already.

Many thanks for your help,
G

>
>
>
> Att.
>
> Diaulas Castro
>
> Consultor Linux / Microsoft
>
> InterSolution Informática
>
> Tel.: (55 11) 3443-1472
>
> www.intersolution.inf.br
>
> Oracle Certified Partner
>
>
>
> *De:*Giuseppe Sollazzo [mailto:gsollazz at sgul.ac.uk] *Enviada em:*
> quinta-feira, 1 de março de 2012 10:38 *Para:* Diaulas Castro *Cc:*
> rt-users at lists.bestpractical.com *Assunto:* Re: RES: [rt-users]
> Hide comments from unprivileged users
>
>
>
>
> Thanks, Diaulas, that's correct! I don't know how that happened to
> be checked, actually! :)
>
> Best regards, Giuseppe
>
> On 29/02/12 17:08, Diaulas Castro wrote:
>> Look at Queue rights (groups
>
> and users ) On left panel look at
>
>> Unprivileged menu.
>
>
>
>
>
>> They shouldn't have "Rights for Staff" -> " View ticket
>
> private
>
>> commentary" checked.
>
>
>
>
>
>
>
>> Att. Diaulas Castro Consultor Linux / Microsoft
>
> InterSolution
>
>> Informática Tel.: (55 11) 3443-1472
>
> www.intersolution.inf.br <http://www.intersolution.inf.br> Oracle
>
>> Certified Partner
>
>
>
>
>
>> -----Mensagem original----- De:
>
>> rt-users-bounces at lists.bestpractical.com
> <mailto:rt-users-bounces at lists.bestpractical.com>
>
>> [mailto:rt-users-bounces at lists.bestpractical.com] Em nome
>
> de
>
>> Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro
>
> de 2012
>
>> 13:34 Para: rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com> Assunto:
>
> [rt-users]
>
>> Hide comments from unprivileged users
>
>
>
>
>
>> Hi, we're trying letting users access RT. It seems that
>
>> unprivileged users see Comments, although they are not
>
> notified via
>
>> e-mail. What's the relevant privilege I need to check?
>
>
>
>> Thanks, Giuseppe
>
>
>
> -------- RT Training Sessions
> (http://bestpractical.com/services/training.html) * Boston March 5
> & 6, 2012
>
>
>
>

- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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