[rt-users] Subject in Template options

Kenneth Crocker kenn.crocker at gmail.com
Thu Mar 1 19:22:32 EST 2012


Joe,

I could be reading your question wrong (I do that sometimes), but it sounds
like you want to have the option of different data in the subject line for
templates.

Typically, a template is selected for a specific scrip. I haven't done
this, but Kevin or Rsuslan or Thomas could tell you if you could create a
user-defined action code to select a different template based on some type
of ticket information/CF available at transaction time.

If not, you could write different scrips that use the different templates
individually based on that same ticket/CF info.

That's all I've got to offer on that subject.

Kenn

On Thu, Mar 1, 2012 at 1:42 PM, Joe Kirby <kirby at umbc.edu> wrote:

> UMBC has a need to have the subject of an email option only the ticket id
> and subject of the ticket.
>
> The Subject: seems to be required for templates to work and that seems to
> always place Ticket id & Queue name and our group does not want to see the
> queue
>
> Is this is possible?
>
> Thanks
>
> joe
>
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
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