[rt-users] chart and number out of sync

Thomas Lau Thomas.Lau at principleone.com
Fri Mar 2 10:49:58 EST 2012


I have seen the complex and simple queue happen same problem as well, simple as create equal today 

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----- Original Message -----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Fri Mar 02 23:37:03 2012
Subject: Re: [rt-users] chart and number out of sync

On 03/02/2012 10:31 AM, Thomas Lau wrote:
> No, I don't have that ACL line on config, should I use it? 

Potentially.  It's just a guess; I didn't dug into the charting code to
see if it would fix the root cause I'm betting on.

>> What's the query you're running when grouping by Owner Name in that chart?

Can you tell me this?
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