[rt-users] RES: Customer cannot see tickets with active custom status

[Diaulas Castro]

Sorry for bumping, =(
  Nobody know what I'm doing wrong?

  Maybe my poor english is the problem???  =D

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner

De: Diaulas Castro
Enviada em: quarta-feira, 29 de fevereiro de 2012 19:38
Para: rt-users at lists.bestpractical.com
Cc: Diaulas Castro
Assunto: Customer cannot see tickets with active custom status


Hello,
  My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status on LifeCycles and they are working pretty well except when my customer want to see all active tickets.

  Fragment of active status in LifeCycles
       active  => [ 'open', 'scheduled', 'started', 'waiting_customer' ],

  Fragment of inactive status:
     inactive => [ 'resolved', 'rejected', 'deleted', 'plantao', 'report' , 'stalled' ]

  On "SelfService/Open Tickets" tickets with status waiting_customer isn't showing but my inactives custom status shows on "SelfService/Closed Tickets"


Another question, how can I create another menu to show all tickets except by deleted ones?


Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br<http://www.intersolution.inf.br>
Oracle Certified Partner

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