[rt-users] outlook multipart/alternative problem, send plain text when attachments exist

[Kevin Falcone]

On Wed, Feb 29, 2012 at 08:02:56PM +0330, Payam Poursaied wrote:
>    Hi all
> 
>    We are working with 3.8.8. we have the following problem:
> 
>    When any HTML correspond/comment with attachments (i.e doc file) sent to RT from outlook (i.e.
>    outlook 2010), the system sends plain/text part rather than html part.
> 
>    I found that outlook 2010 and 2007 include multipart/alternative into the message so both
>    plain text and html version would be parsed by RT.
> 
>    I found this post:
> 
>    [1]http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html
> 
>    and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11 and included newly
>    developed code into 3.8.8 but still no success.

You likely want to read docs/templates.pod, but be aware that there
have been a ton of bugfixes for that code since 3.8.8.  You're better
off upgrading, if you must stay on 3.8, at least target 3.8.11.

-kevin
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