[rt-users] UTF-16 problem

[Dennis]

Hello all,

We are in the proces of rolling out a new installation of RT 4.0.5.

Everything has been setup using the documents. Now we face a problem when someone e-mails us an attachment with UTF-16. In the logs we can see:

RT server error.

The RT server which handled your email did not behave as expected. It
said:

UTF-16:Unrecognised BOM 7465 at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/Encode.pm line 196.

Stack:
  [/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/Encode.pm:196]
  [/opt/rt4/sbin/../lib/RT/I18N.pm:549]
  [/opt/rt4/sbin/../lib/RT/I18N.pm:214]
  [/opt/rt4/sbin/../lib/RT/I18N.pm:210]
  [/opt/rt4/sbin/../lib/RT/EmailParser.pm:282]
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1399]
  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]


When we login to the mailbox, we can see in the full headers it is an UTF-16 attachment:

--------------000705080004050904010106
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

--------------000705080004050904010106
Content-Type: text/plain; charset=UTF-16;

 name="attachment.txt"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
 filename="attachment.txt"
--------------000705080004050904010106--


Server is a  RHEL5, perl 5.8.8. We use fetchmail which calls RT-mailgate to fill the queues. We have tried several EmailInputEncodings but no success there. Any clues?

Regards,

Dennis