[rt-users] rt 4.0.5 - Autocomplete field type for external custom field does not work for non root user

[Jim Lesinski]

I copied over the changed files from the branch you suggested into

/local/lib/RT/CustomField.pm
/local/lib/RT/Interface/Web.pm
/local/lib/RT/Transaction.pm


Then I cleared the mason cache and restarted apache. I ended up with this
error.


*error:* Undefined subroutine
&HTML::Mason::Commands::MaybeRedirectToApproval called at
/opt/rt4/share/html/Ticket/autohandler line 14.
*context:* *...* *10:* |(?<!\.html))*11:* $*12:* }ix;*13:* *14:*
MaybeRedirectToApproval(*15:* Whitelist => $whitelist,*16:* ARGSRef =>
\%ARGS,*17:* );*18:* *...* *code stack:*
/opt/rt4/share/html/Ticket/autohandler:14
/opt/rt4/sbin/../local/lib/RT/Interface/Web.pm:538
/opt/rt4/sbin/../local/lib/RT/Interface/Web.pm:285
/opt/rt4/share/html/autohandler:53


Have I done something wrong? Must I overwrite these files instead of adding
to the local directory? I did move the files manually into my local copy of
4.0.5 but I thought that would work.

Thanks for the help. I am thinking a work around would be to just assign
permissions to the field. Maybe I should just wait for 4.0.6.

Jim





On Wed, Feb 29, 2012 at 6:29 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> Hi,
>
> You need fixes from 4.0/context-on-custom-fields branch.
>
> On Tue, Feb 28, 2012 at 20:32, Jim Lesinski <jim.lesinski at gmail.com>
> wrote:
> > I turned on debug (*new to me) and it looks like this is the relevant
> error
> > in the logs:
> >
> > Feb 28 11:22:11 buf-rtdev RT: Permission denied. User #63 has no
> > SeeCustomField right on CF #13
> >
> > If I assign SeeCustomField directly to the custom field (#13) for RTUser,
> > then the autocomplete value works.
> >
> > Maybe I am missing something here with permissions... Should I be
> assigning
> > group or specific user permissions on a field by field basis? Up until
> now I
> > had only put users in groups and assigned group permissions to queues. I
> do
> > have a couple nested groups as well, but no permissions explicitly
> defined
> > on a per field basis. It seems like it should be working though since it
> > does work for other field types, just not autocomplete.
> >
> >
> >
> >
> >
> > On Tue, Feb 28, 2012 at 10:46 AM, Ruslan Zakirov <ruz at bestpractical.com>
> > wrote:
> >>
> >> Hi,
> >>
> >> Anything in debug logs when this doesn't work?
> >>
> >>
> >> On Tue, Feb 28, 2012 at 19:38, Jim Lesinski <jim.lesinski at gmail.com>
> >> wrote:
> >> > The user (RTuser) is Privileged.
> >> >
> >> > Here is an outline of the permissions assigned to RTUser:
> >> >
> >> > RTUser is a member of a GroupA that has OwnTicket, StealTicket and
> >> > TakeTicket rights on the queue1.
> >> >
> >> > GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket,
> >> > ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket
> >> > permissions
> >> > on queue1.
> >> >
> >> > To test permissions, I just now assigned every single permission to
> >> > RTUser
> >> > on the General Rights, Rights for Staff, and Rights for Administrators
> >> > tabs
> >> > to RTUser for queue1 and still the autocomplete values do not
> populate.
> >> >
> >> > If I go to Tools - Configuration - Global - User Rights and add RTUser
> >> > and
> >> > then check in "Do anything and everything", the autocomplete values
> work
> >> > for
> >> > groups.pm.
> >> >
> >> >
> >> >
> >> > On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <
> trs at bestpractical.com>
> >> > wrote:
> >> >>
> >> >> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote:
> >> >> >> I have set up a custom data source for a custom field as outlined
> >> >> >> in external_custom_fields.pod. It seems that everything works fine
> >> >> >> and
> >> >> >> I get
> >> >> >> pick list data populated into the custom field for all field types
> >> >> >> when
> >> >> >> logged in as an account with root privileges. However, if I switch
> >> >> >> to
> >> >> >> an
> >> >> >> account that has non-root privileges, all the fields types work as
> >> >> >> expected
> >> >> >> other than the autocomplete field type. For some reason this field
> >> >> >> type
> >> >> >> returns no data when I am logged in as a non-root user account.
> >> >> [snip]
> >> >> >> Has anyone else run into this? Can someone else verify this in
> their
> >> >> >> environment?
> >> >> >>
> >> >> >
> >> >> > http://issues.bestpractical.com/Ticket/Display.html?id=16946
> >> >>
> >> >> To clarify, that bug applies to Self Service (unprivileged) users
> only.
> >> >>  It's not clear if your non-root user accounts that you tested with
> are
> >> >> privileged or unprivileged.  If they are privileged, autocomplete CFs
> >> >> should work just fine.
> >> >>
> >> >> Thomas
> >> >> --------
> >> >> RT Training Sessions (
> http://bestpractical.com/services/training.html)
> >> >> * Boston  March 5 & 6, 2012
> >> >
> >> >
> >> >
> >> > --------
> >> > RT Training Sessions (http://bestpractical.com/services/training.html
> )
> >> > * Boston — March 5 & 6, 2012
> >>
> >>
> >>
> >> --
> >> Best regards, Ruslan.
> >
> >
>
>
>
> --
> Best regards, Ruslan.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120305/a21088b4/attachment.htm>