[rt-users] outgoing email comments stripped from "Re" in the subject line

Alex Vandiver alexmv at bestpractical.com
Mon Mar 5 16:53:43 EST 2012


On Mon, 2012-03-05 at 21:34 +0000, Goran Marik wrote:
> We have some problems with tickets that contain "Re" in the subject
> line - like "Remark", "Request", etc. When replying from the
> web-interface, RT will strip the "Re" in the first word in the subject
> line for the outgoing email, so "Request for help" becomes "quest for
> help", etc. While not a major issue, we still had several users
> complaining on this,

I can't replicate this on a clean RT 4.0.5 install, and I'm not aware of
any such subject munging in RT.  I suspect something later in your mail
handling is doing this removal.
 - Alex





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