[rt-users] RT 4.0.5 Inconsistently sending mail

[Ruslan Zakirov]

On Wed, Mar 7, 2012 at 19:28, Dustin Berube <dustin.berube at gmail.com> wrote:
> On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley <trs at bestpractical.com> wrote:
>>
>> On 03/07/2012 09:19 AM, Dustin Berube wrote:
>> > When I look into the logs I see the following actions for the ticket
>> > transaction (reply, comment)
>>
>> All of the log lines you provided are normal info log lines.  You will
>> need to find the actual error message, which should appear in the logs.
>>
>> Please also send your RT_SiteConfig.pm (with passwords censored) and
>> details on your outgoing mail configuration.
>
>
> Thomas,
>
> I have attached a sanitized copy of my RT_SiteConfig.pm as a text file.
> Outgoing mail is routed to a SMTP smart host which is our Exchange server.
>
> I found the error and have included it below.

RT couldn't start sendmail program as server is out of memory.

> Mar  7 08:28:11 fccv-itsup01 RT:
> <rt-4.0.5-28242-1331126891-1857.4222-3-0 at rt.fccv-itsup01.fccoc.local>
> #4222/92655 - Scrip 3 On Create Autoreply To Requestors
> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
>
> Mar  7 08:28:11 fccv-itsup01 RT:
> <rt-4.0.5-28242-1331126891-1857.4222-3-0 at rt.fccv-itsup01.fccoc.local>: Could
> not send mail with command `/usr/sbin/sendmail -oi -t -f
> techsupport at flaglerclerk.com`: couldn't execute program: Cannot allocate
> memory at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line
> 447.#012#012Stack:#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:447]#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]#012
> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]#012
> [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]#012
> [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1514]#012
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465)
>
> Mar  7 08:28:11 fccv-itsup01 RT:
> <rt-4.0.5-28242-1331126891-203.4222-4-0 at rt.fccv-itsup01.fccoc.local>
> #4222/92655 - Scrip 4 On Create Notify AdminCcs
> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
>
> Mar  7 08:28:11 fccv-itsup01 RT:
> <rt-4.0.5-28242-1331126891-203.4222-4-0 at rt.fccv-itsup01.fccoc.local>: Could
> not send mail with command `/usr/sbin/sendmail -oi -t -f
> techsupport at flaglerclerk.com`: couldn't execute program: Cannot allocate
> memory at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line
> 447.#012#012Stack:#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:447]#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]#012
> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]#012
> [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]#012
> [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1514]#012
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465)
>
> Let me know if further information is needed.
> -Dustin
>
>
> --------
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-- 
Best regards, Ruslan.