[rt-users] Subject in Template options

[Thomas Sibley]

On 03/15/2012 11:51 AM, Kevin Falcone wrote:
>>  Subject: [RT - Request Tracker #144013] AutoReply: test for attachement
> 
> The [RT - Request Tracker #144013] part is your $rtname or queue
> Subject Tag setting plus the ticket id.

Joe: To be clear, whoever installed your RT set the $rtname config
option to "RT - Request Tracker".  (Either that or one of your queue
Subject Tags is set to it.)

You may want to fix $rtname to be something more sane (as documented in
/opt/rt4/etc/RT_Config.pm), however changing $rtname has implications
for email and you should understand what will break and how to prevent
the breakage before you change $rtname.