[rt-users] callback for autoclose in RT4

inbel1 at telenet.be inbel1 at telenet.be
Sun Mar 18 16:08:32 EDT 2012


We automatically close our tickets when replying to the requestor. 
In RT3 I changed .../Ticket/Update.html 
from: 
if ($DefaultStatus =~ '~new$') { 
         $DefaultStatus = 'open'; 
} 
to: 
if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open $') && Action eq 'Respond') { 
         $DefaultStatus = 'resolved '; 
} 

Now we have migrated to 4.0.5, but I can't find the correct callback to do this. 

Anyone a clue or hint? 
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