[rt-users] User performance reporting

[Ruslan Zakirov]

Try SLA extension from repository, there is a branch that implements this
report.

Ruslan from phone.
20.03.2012 0:38 пользователь "David Hollinger" <david.hollinger at hwtears.com>
написал:

> I’m looking for an effective way to create/run a report on tickets from a
> specific queue, with specific owners and find out how often during the
> tickets’ lifetime (from open to close) the owner missed the response Due
> Date (as set by SLA).  I want the report to return every instance that a
> ticket has a missed Due Date, showing the columns for ticket number, Due
> Date, the corresponding update transaction for that Due Date (our Due Dates
> update every time there is a response, until close), and the ticket
> Priority.  Any suggestions?****
>
> ** **
>
> ** **
>
> ** **
>
> *David Hollinger III*
>
> *IT Infrastructure Coordinator*
>
> *Handwriting Without Tears*
>
> *(301)263-2700 ext 285*
>
> *(402)430-3127*
>
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