[rt-users] Tickets created by email not picking up requestor after upgrade from 3.8.6 to 4.0.5

[Kevin Falcone]

On Thu, Mar 22, 2012 at 11:45:17AM -0700, Dallas Wisehaupt wrote:
> I've run across an odd situation. Just upgraded our internal version of
> RT to 4.0.5 last night and now when tickets are created from the mail
> gateway, they don't get the requestor assigned. The ticket gets created
> just fine and I can see the from address in the ticket, but it never
> gets populated into the requestor field.

I've not encountered that behavior with rt-mailgate.  We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review any custom Scrips or MailPlugins or other customizations.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120322/1b729933/attachment.sig>