[rt-users] Strange Error RT restart

[Gerard FENELON]

I suspect the 2 lines

#Set(@Plugins,(qw(RT::Extension::QuickDelete
RT::Extension::CommandByMail)));

Either you start the 2 lines with # or you don't.
You want either

    #Set(@Plugins,(qw(RT::Extension::QuickDelete
    #RT::Extension::CommandByMail)));

or

    Set(@Plugins,(qw(RT::Extension::QuickDelete
    RT::Extension::CommandByMail)));

Gerard

On 2012-03-27 09:28, john s. wrote:
> RT: rt-4.0.5
> Ubuntu 10.04.3 LTS
>
> Hello everybody
>
>
> I have a strange Problem with my Test-Environment RT based on RT 4.0
>
>
> if i try to restart apache and   get on the webif there comes an apache
> error and the last lines from the  apache log says the following :
>
> error.log
>
> Set"
> Compilation failed in require at /opt/rt4/sbin/../lib/RT/Config.pm line 904.
> [Mon Mar 26 15:36:21 2012] [warn] [client 192.168.112.1] (104)Connection
> reset by peer: mod_fcgid: error reading data from FastCGI server
> [Mon Mar 26 15:36:21 2012] [error] [client 192.168.112.1] Premature end of
> script headers: rt-server.fcgi
> [Mon Mar 26 15:36:27 2012] [notice] mod_fcgid: process
> /opt/rt4/sbin/rt-server.fcgi(7393) exit(communication error), terminated by
> calling exit(), return code: 255
> [Tue Mar 27 09:13:24 2012] [warn] module fcgid_module is already loaded,
> skipping
> [Tue Mar 27 09:13:24 2012] [notice] Apache/2.2.14 (Ubuntu) mod_fcgid/2.3.4
> mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
>
>
> the configs are standard and very  similar to the readme example:
>
>
>
> here is the RT_Siteconfig:
>
> # Any configuration directives you include  here will override
> # RT's default configuration file, RT_Config.pm
> #
> # To include a directive here, just copy the equivalent statement
> # from RT_Config.pm and change the value. We've included a single
> # sample value below.
> #
> # This file is actually a perl module, so you can include valid
> # perl code, as well.
> #
> # The converse is also true, if this file isn't valid perl, you're
> # going to run into trouble. To check your SiteConfig file, use
> # this comamnd:
> #
> #   perl -c /path/to/your/etc/RT_SiteConfig.pm
> #
> # You must restart your webserver after making changes to this file.
>
> Set( $rtname, 'example.com');
>
> # You must install Plugins on your own, this is only an example
> # of the correct syntax to use when activating them.
> # There should only be one @Plugins declaration in your config file.
> #Set(@Plugins,(qw(RT::Extension::QuickDelete
> RT::Extension::CommandByMail)));
>
> 1;
>
> #Set($LogToFileNamed , "rt.log");
> #Set($LogToFile,   'debug');
>
>
> Set($WebPath, "/rt");
> Set($WebDomain, 'ipadress')
> #Set($WebBaseURL , "http://ipadress/rt");
>
>
>
>
> Set($JSMinPath, '/opt/rt4/bin/jsmin');
>
> #Set($CorrespondAddress , localhost.localdomain );
> #Set($CommentAddress , localhost.localdomain );
>
>
> And here is the apache one:
>
> rt4fcgid:
>
> <VirtualHost ipadress>
>
> AddDefaultCharset UTF-8
> #AddHandler fcgid-script .fcgi
>
>          Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
>          ScriptAlias /rt  /opt/rt4/sbin/rt-server.fcgi
>
>          DocumentRoot "/opt/rt4/share/html"
>          <Location /rt>
>              Order allow,deny
>              Allow from all
>
>              Options +ExecCGI
>              AddHandler fcgid-script fcgi
>          </Location>
>
> RedirectMatch permanent (.*)/$ http://ipadress$1/index.html
>
> # Alias /rt "/opt/rt4/share/html"
> #<Directory "/opt/rt4/share/html">
> #Options FollowSymLinks ExecCGI
> #AllowOverride None
> #</Directory>
> #ExpiresActive On
> #ExpiresByType text/css A3600
> #ExpiresByType image/png A3600
> #ExpiresByType application/x-javascript A3600
> #ExpiresByType image/gif A3600
> #Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
> #Alias /pics/ /opt/rt3/share/html/NoAuth/images/pics/
> #ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
>
>      </VirtualHost>
>
> What i have done :
>
>   I don't know  where i should have to start in order to  fix or at least to
> determine  the problem ....
>
> best regards john s.

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