[rt-users] RT-Extension-FormTools examples

David Good dgood at willingminds.com
Tue Mar 27 18:08:53 EDT 2012


We have an existing RT 3.8.8 instance and our helpdesk manager has
noticed that they're creating a lot of similar tickets.  We have several
custom fields definied and he'd like to be able to create certain
pre-defined ticket types that would automatically fill in the
appropriate values for these (mandatory) custom fields.

I'm thinking that RT-Extension-FormTools will work, but I have no idea
how to put together a custom page with it.  Are there any examples
anywhere I could look at for inspiration?





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