[rt-users] no response after login

[Joe Harris]

Make sure the noauth folder is owned by the web user.  And I think after the change you need to delete mason cache. 

Someone correct me if I'm wrong. I think my initial installation I had this issue and it was the fix. 

Sent from my mobile device. 

On Mar 28, 2012, at 6:45 PM, ahmad shaban <eng_ahmadshaban at yahoo.com> wrote:

> 
> Dear ,
> I installed  a  new version of  rt 4.0.5 on Ubuntu  with MySQL database. After login with root I receive no response , just redirects me to   /NoAuth/Login.html ..i have review the configuration as below
>  
>  
>  
> site config
>  
> Set( $rtname, 'rtsystem');
> Set($Organization, "rtsystem.ipmagix.com");
> Set($Timezone, 'Africa/Cairo');
> #Set($WebBaseURL, "http://rtsystem.ipmagix.com/");
> #Set($WebPath,"/");
> Set($WebDomain,'10.10.1.110');
> Set($SendmailPath, "/usr/lib/sendmail");
> Set($LogToSyslog, '');            
> Set($LogToFile, 'debug');         
> Set($LogDir, '/opt/rt4/var/log'); 
> Set($LogToFileNamed , "rt.log");  
>  
> VirtualHost config
>  
> <VirtualHost *:80>
>     ServerAdmin webmaster at localhost
>     ServerName rtsystem
>  
>     DocumentRoot /opt/rt4/share/html
>     AddDefaultCharset UTF-8
>     ErrorLog /opt/rt4/var/log/apache2.error
>     TransferLog /opt/rt4/var/log/apache2.access
>       SetHandler /opt/rt4/sbin/rt-server.fcgi
>       AddHandler fastcgi-script fcgi
>       ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
>     <Location /NoAuth/images>
>         SetHandler default
>     </Location>
>     <Location />
> Order allow,deny
> Allow from all
>  
> AddDefaultCharset UTF-8
>  
> SetHandler perl-script
> PerlResponseHandler Plack::Handler::Apache2
> PerlSetVar psgi_app /opt/rt4/sbin/rt-server
> </Location>
> <Perl>
> use Plack::Handler::Apache2;
> Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
> </Perl>
> </VirtualHost>
>  
> apache2.access log
>  
> [28/Mar/2012:15:50:58 +0200] "GET / HTTP/1.1" 200 1696
> [28/Mar/2012:15:50:59 +0200] "GET /NoAuth/images/bpslogo.png HTTP/1.1" 200 3929
> [28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/print.css HTTP/1.1" 200 989
> [28/Mar/2012:15:50:59 +0200] "GET /NoAuth/js/squished-6812ec8beec9403a8b720b6be4f3d8c9.js HTTP/1.1" 200 62655
> [28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/aileron-squished-14db9fc647cded1a2cab3bdfc63aad2f.css HTTP/1.1" 200 15297
> [28/Mar/2012:15:51:00 +0200] "GET /NoAuth/css/web2/images/background-gradient.png HTTP/1.1" 200 394
> [28/Mar/2012:15:51:05 +0200] "POST /NoAuth/Login.html HTTP/1.1" 200 26
> [28/Mar/2012:15:51:14 +0200] "OPTIONS * HTTP/1.0" 200 -
> [28/Mar/2012:15:51:20 +0200] "OPTIONS * HTTP/1.0" 200 -
>  
> rt.log
>  
> [Wed Mar 28 13:50:39 2012] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg). PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595)
> [Wed Mar 28 13:50:39 2012] [debug]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config. (/opt/rt4/sbin/../lib/RT/Config.pm:454)
> [Wed Mar 28 13:51:05 2012] [info]: Successful login for root from 10.10.1.106 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:670)
>  
>  
> So please if you have any idea please feed me back
> BR
> Ahemd Shaban
> 
>  
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