[rt-users] 4.0.5 REST - adding an attachment - php

[Alex Ardalich]

Thanks Thomas

Not using curl
-----
$attachment_1 = file_get_contents(FCPATH . '/test.pdf');

$content = "id: 15818\n";
$content = $content . "Action: correspond\n";
$content = $content . "Text: Im adding some text\n And adding some more
text\n And some more\n"; 
$content = $content . "TimeWorked: 30\n";
$content = $content . "Attachment: test.pdf\n";
				
$url = 'http://rt4.challengeltd.net/REST/1.0/'; 
$url .= 'ticket/15818/comment'; 
		
$post_data = array(
	'user' => 'user',
	'pass' => 'password',
	'content' => $content,
	'attachment_1' => $attachment_1
);
$data = http_build_query($post_data);
$params = array(
	'http' => array(
		'method' => 'POST',
		'header'  => 'Content-type:
application/x-www-form-urlencoded',
		'content' => $data
	));

$ctx = stream_context_create($params);
$response = file_get_contents($url, false, $ctx);
print_r($response);
------

Using curl
---
$attachment_1 = file_get_contents(FCPATH . '/test.pdf');
$content = "id: 15818\n";
$content = $content . "Action: correspond\n";
$content = $content . "Text: Im adding some text\n And adding some more
text\n And some more\n"; 
$content = $content . "TimeWorked: 30\n";
$content = $content . "Attachment: test.pdf\n";
				
$request = 'http://rt4.challengeltd.net/REST/1.0/'; 
$request .= 'ticket/15818/comment'; 

$postargs = array(
	'user' => 'aardalich',
	'pass' => 'BluesPacer',
	'content' => $content,
	'attachment_1' => $attachment_1
);

// get the curl session object 
$session = curl_init($request); 

// set the POST options 
curl_setopt ($session, CURLOPT_POST, true); 
curl_setopt ($session, CURLOPT_POSTFIELDS, $postargs); 
curl_setopt($session, CURLOPT_HEADER, true); 
curl_setopt($session, CURLOPT_RETURNTRANSFER, true); 
curl_setopt( $session, CURLOPT_HTTPHEADER, array( 'Expect:' ) ); 

// do the POST and then close the session 
$response = curl_exec($session); 
print_r($response);
curl_close($session);
-------

Expect I'm not grabbing the raw file correctly, or encoding it or
something. Unsure of how.

I was thinking the other way I could go is (after creating the ticket
and getting the number from the response back) is to then send in an
email with the attachment with the correct subject so it lands in the
ticket.

Thanks, Alex



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas
Sibley
Sent: Thursday, 29 March 2012 12:08 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] 4.0.5 REST - adding an attachment - php

On 03/28/2012 02:07 AM, Alex Ardalich wrote:
> Adding an attachment has me baffled. I understand I cannot do it at
> ticket creation, need to do it as adding a comment.
> I get as far as, Bad Request # No attachment for...
> 
> If anyone has an example of how to do it I would be extremely
grateful.

http://wiki.bestpractical.com/view/REST#Ticket_History_Comment

Without showing us what you're trying, we can do nothing but guess.  My
guess is that you're not POSTing the attachment_1 field.