[rt-users] no response after login

ahmad shaban eng_ahmadshaban at yahoo.com
Thu Mar 29 05:16:23 EDT 2012


I have reconfigured the virtual host to use only mod_perl ...I changed the owner of  noauth folder , delete mason cache, restart the service, changed the own of mason cache to be owned be www..restart the service..I logged ..but still the problem..



________________________________
 From: Joe Harris <drey111 at gmail.com>
To: ahmad shaban <eng_ahmadshaban at yahoo.com> 
Cc: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Thursday, March 29, 2012 12:54 AM
Subject: Re: [rt-users] no response after login
 

Make sure the noauth folder is owned by the web user.  And I think after the change you need to delete mason cache. 

Someone correct me if I'm wrong. I think my initial installation I had this issue and it was the fix. 


Sent from my mobile device. 

On Mar 28, 2012, at 6:45 PM, ahmad shaban <eng_ahmadshaban at yahoo.com> wrote:



>
>Dear , 
>I installed  a  new version of  rt 4.0.5 on
Ubuntu  with MySQL database. After login with root I receive no response ,
just redirects me to   /NoAuth/Login.html ..i have review the
configuration as below 
> 
> 
> 
>site config
> 
>Set( $rtname, 'rtsystem');
>Set($Organization, "rtsystem.ipmagix.com");
>Set($Timezone, 'Africa/Cairo');
>#Set($WebBaseURL, "http://rtsystem.ipmagix.com/");
>#Set($WebPath,"/");
>Set($WebDomain,'10.10.1.110');
>Set($SendmailPath, "/usr/lib/sendmail");
>Set($LogToSyslog,
'');             
>Set($LogToFile,
'debug');          
>Set($LogDir, '/opt/rt4/var/log');  
>Set($LogToFileNamed , "rt.log");   
> 
>VirtualHost config
> 
><VirtualHost *:80>
>    ServerAdmin webmaster at localhost
>    ServerName rtsystem
> 
>    DocumentRoot /opt/rt4/share/html
>    AddDefaultCharset UTF-8
>    ErrorLog /opt/rt4/var/log/apache2.error
>    TransferLog
/opt/rt4/var/log/apache2.access
>      SetHandler
/opt/rt4/sbin/rt-server.fcgi
>      AddHandler fastcgi-script
fcgi
>      ScriptAlias /
/opt/rt4/sbin/rt-server.fcgi/
>    <Location /NoAuth/images>
>        SetHandler
default
>    </Location>
>    <Location />
>Order allow,deny
>Allow from all
> 
>AddDefaultCharset UTF-8
> 
>SetHandler perl-script
>PerlResponseHandler Plack::Handler::Apache2
>PerlSetVar psgi_app /opt/rt4/sbin/rt-server
></Location>
><Perl>
>use Plack::Handler::Apache2;
>Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
></Perl>
></VirtualHost>
> 
>apache2.access log 
> 
>[28/Mar/2012:15:50:58 +0200] "GET / HTTP/1.1" 200
1696
>[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/images/bpslogo.png
HTTP/1.1" 200 3929
>[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/print.css
HTTP/1.1" 200 989
>[28/Mar/2012:15:50:59 +0200] "GET
/NoAuth/js/squished-6812ec8beec9403a8b720b6be4f3d8c9.js HTTP/1.1" 200
62655
>[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/aileron-squished-14db9fc647cded1a2cab3bdfc63aad2f.css
HTTP/1.1" 200 15297
>[28/Mar/2012:15:51:00 +0200] "GET
/NoAuth/css/web2/images/background-gradient.png HTTP/1.1" 200 394
>[28/Mar/2012:15:51:05 +0200] "POST /NoAuth/Login.html
HTTP/1.1" 200 26
>[28/Mar/2012:15:51:14 +0200] "OPTIONS * HTTP/1.0"
200 -
>[28/Mar/2012:15:51:20 +0200] "OPTIONS * HTTP/1.0"
200 -
> 
>rt.log
> 
>[Wed Mar 28 13:50:39 2012] [debug]: RT's GnuPG libraries
couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg).
PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595)
>[Wed Mar 28 13:50:39 2012] [debug]: The RTAddressRegexp
option is not set in the config. Not setting this option results in additional
SQL queries to check whether each address belongs to RT or not. It is
especially important to set this option if RT recieves emails on addresses that
are not in the database or config. (/opt/rt4/sbin/../lib/RT/Config.pm:454)
>[Wed Mar 28 13:51:05 2012] [info]: Successful login for root
from 10.10.1.106 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:670)
> 
> 
>So please if you have any idea please feed me back 
>BR
>Ahemd Shaban 
>
>
> 
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