[rt-users] Correspondence and Resolved

[Ruslan Zakirov]

Yes. With transaction batch staged scrip. You can find an example on the
wiki.

Ruslan from phone.
29.03.2012 16:46 пользователь "Giuseppe Sollazzo" <gsollazz at sgul.ac.uk>
написал:

>
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> Hi there,
> we have templates for Correspondence and Resolved, as I guess most
> people around here.
>
> The Correspondence template is activated whenever there is a message
> sent, whereas the Resolved is sent when the status is changed to
> "Resolved".
>
> If I resolve a ticket by adding a message (and selecting "Reply to the
> user" rather than commenting), both templates are triggered, so the
> user receives a first message with the reply, and a second message
> with the "Job closed" message.
>
> The question is: is there any way to intercept this situation and send
> just one message?
>
> Thanks,
> Giuseppe
>
> - --
> ____________________________________
>
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
>
> Email: gsollazz at sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
>
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