[rt-users] ExtractCustomFieldValues, insert fixed value when match

[Stefan Stefanov]

Thank you!

I made this way:

Scrip:
Condition: On Create
Action: User Defined
Template: GlobalTemplate: Blank
Stage: TransactionCreate

Custom action preparation code:	

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_value;

# set some other default values
$cf_obj->LoadByName(Name=>"CF1");
$cf_value="mail";
$ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value,
RecordTransaction=>0);

$cf_obj->LoadByName(Name=>"CF2");
$cf_value="Outstanding";
$ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value,
RecordTransaction=>0);

# set value by requestor address
my $ticketRequestor = lc($ticket->RequestorAddresses);
$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

#if ( $1 =~ /^username$/m ) {
#$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
#}

if ( $2 =~ /^domain1.local$/m ) {
$self->TicketObj->AddCustomFieldValue( Field => 'DOMAIN', Value => 'Domain1' );
}

return 1;

Next ExtractCustomFieldValues extension is started and custom field
values are set according incoming mail.

But my question was:

Is it possible to do same thing as last one using _only_ template for
ExtractCustomFieldValues extension?
(for example some regex returning value  'Domain1' if incoming mail
From: field is .*@domain1.local)

Thanks again to all for help!
-- 
Stefan Stefanov