[rt-users] Reply To All and double emails.

[Ruslan Zakirov]

On Sat, May 12, 2012 at 12:46 PM, Fedor Gusev <gusevfe at gmail.com> wrote:
> Hello everyone.
>
> Some of our user push (who apparently use GMail, e.g. user1 at gmail.com) push
> Reply To All button when replying to emails from RT (rt at example.com).
>
> The email from RT has a CC: user2 at somehost.com. So when user1 at gmail.com
> pushes Reply To All in gmail interface, user2 at somehost.com get a email from
> user1 at gmail.com.
> At the same time a mail comes from rt at example.com.
>
> In the end user2 at somehost.com get TWO emails at once.
>
> Is there any way around this problem?

Train your users.

Hack notification action to put Ccs into Bccs, so users don't see
other recipients and when they hit reply-all, only RT gets reply.


>
> --
> Kind regards,
> Fedor Gusev.



-- 
Best regards, Ruslan.