[rt-users] RT issues

Evan Soward esoward at remotedbaexperts.com
Tue May 22 12:56:35 EDT 2012


Thank you Thomas for your assistance, I'm almost there.   Everything appears to work except for the actual mail into rt;  There is an "rt" user in rt who will receive the emails.  There is also "rt" in the aliases file for postfix.  Thank you for your input, Evan

# /opt/rt4/bin/rt-mailgate --queue BigBrother --action correspond --url http://rdbart001.rdba.remotedbaexperts.com --debug < /tmp/TEST-THIS
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/jDjeCKsFU6/zBd0zwFzzD'
/opt/rt4/bin/rt-mailgate: connecting to http://rdbart001.rdba.remotedbaexperts.com/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Monday, May 21, 2012 2:57 PM
To: RT Users
Subject: Re: [rt-users] RT issues

On 05/21/2012 02:48 PM, Evan Soward wrote:
> -wanting to have tickets created from emails so put down the 
> NoCreateUserOnEmailTicketCreate and since then have received the 
> following error messages;

This is a core feature of RT.  I don't know what led you to that misguided wiki page, but please remove anything it told you to add and follow RT's standard instructions for setting up incoming email.

The custom code you added is causing these failures, and you seem to have replaced the wrong file (it told you to add MailFrom_Local.pm, not overwrite MailFrom.pm).

Thomas


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