[rt-users] emails on ticket updates not being sent in 4.0.6

Niall Wilson niall.wilson at ichec.ie
Wed May 23 07:01:42 EDT 2012


Hi,

I've just updated to 4.0.6 and ticket updates are no longer being emailed. This does not seem to be related to the noted FCGI.pm problem as (1) I'm using mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.

If I revert to 4.0.5 email works fine.

Sample debug output is :

[Wed May 23 10:52:07 2012] [debug]: Working on mailfield To; recipients are  (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription 
From: "Niall Wilson via ICHEC RT" <support-systems-comment at ichec.ie>
Reply-To: support-systems-comment at ichec.ie
In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
References: <RT-Ticket-416 at ichec.ie> <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: niall.wilson at ichec.ie
Bcc: niall.wilson at ichec.ie
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Cc; recipients are  (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription 
From: "Niall Wilson via ICHEC RT" <support-systems-comment at ichec.ie>
Reply-To: support-systems-comment at ichec.ie
In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
References: <RT-Ticket-416 at ichec.ie> <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: niall.wilson at ichec.ie
Bcc: niall.wilson at ichec.ie
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Bcc; recipients are niall.wilson at ichec.ie (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription 
From: "Niall Wilson via ICHEC RT" <support-systems-comment at ichec.ie>
Reply-To: support-systems-comment at ichec.ie
In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
References: <RT-Ticket-416 at ichec.ie> <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: niall.wilson at ichec.ie
Bcc: niall.wilson at ichec.ie
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Got user mail preference 'Individual messages' for user niall.wilson at ichec.ie (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:681)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: No recipients found for deferred delivery on transaction #8091 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:712)
[Wed May 23 10:52:07 2012] [info]: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie> #416/8091 - Scrip 8 On Comment Notify AdminCcs as Comment (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Wed May 23 10:52:07 2012] [error]: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>: `/usr/sbin/sendmail -oi -t` exited with code 1 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465)
[Wed May 23 10:52:07 2012] [crit]: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>: `/usr/sbin/sendmail -oi -t` exited with code 1 at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.

Stack:
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:466]
  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]
  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]
  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
  [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
  [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]
  [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]
  [/opt/rt4/sbin/../lib/RT/Record.pm:1459]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2243]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2103]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1856]
  [/opt/rt4/share/html/Ticket/Display.html:164]
  [/opt/rt4/share/html/Ticket/Update.html:328]
  [/opt/rt4/share/html/Ticket/autohandler:19]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:568]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:318]
  [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:470)




--
Niall Wilson
ICHEC Systems Team







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