[rt-users] Problems after upgrade from 3.8.8 to 4.0.6

[Andrew Marosi]

Ensure you turned on logging in your siteconfig:
Set($LogToFile,   'debug'); # debug is very noisy

You can try critical, warning, or error if you don't want to be overloaded with noise

Make sure your apache user can write to the log directory
-Andy

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Max McGrath
Sent: Thursday, May 24, 2012 12:51 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6

Hi All -

Just upgraded from 3.8.8 to 4.0.6 this morning.  Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself.  The problem I have now is that I'm not entirely sure where RT is getting it's config settings from.  Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't.  I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working.

When I go out to Tools --> Configuration --> Tools --> System Configuration I am receiving the following error:

An internal RT error has occurred. Your administrator can find more details in RT's log files.

/opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided).  As I said, I did many things and directories may not be properly in place....

Any advice??
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu<mailto:mmcgrath at carthage.edu>
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