[rt-users] Issue with RT::Extension::MoveRules? Perhaps a bug in 4.0.X?

[Ruslan Zakirov]

Hi,

Is this only happens for Jumbo page or Basics is also affected?

On Fri, May 18, 2012 at 12:55 AM, Shane Painter <spainter at rw3.com> wrote:
> All,
>
>
>
> Running RT v4.0.5 w/MoveRules v0.01 enabled (see below for config details)
> we see the following troublesome behavior.
>
>
>
> When clicking on “Basics” or “Jumbo” within a ticket, the dropdown list
> showing the current Queue seems to be reset to the ‘first’ (alphabetically)
> enabled queue. This is problematic, as any user who is updating a custom
> field must also be certain to re-submit the correct queue when saving, else
> – the ticket will magically disappear from the correct queue and land in the
> first enabled queue. Attached are screenshots showing the incorrect
> behavior.
>
>
>
> In the example screenshots, Ticket #106 is in the “Tier 2” queue. When
> clicking on either Basic or Jumbo to modify the ticket CFs, you will  see
> that the queue dropdown reverts to the first enabled queue. In this case it
> is “Tier 1”.
>
>
>
> Disabling MoveRules seems to fix the issue when modifying via Basic;
> however, when using Jumbo the problem still exists ?!?!
>
>
>
> Any assistance resolving this would be greatly appreciated! Please let me
> know if I can provide any further details/explanation on this…
>
>
>
> Thanks in advance,
>
> -Shane
>
> ---
>
> Here’s the MoveRules section of RT_SiteConfig.pm:
>
>
>
> # Configuration for MoveRules
>
> Set( @MoveRules,
>
>         # From 1. Tier 1 - Help Desk -> Other Queues
>
>         {
>
>                 From    => '1. Tier 1 - Help Desk',
>
>                 To      => '2. Tier 2 - Service Desk',
>
>                 ShowAction => 1,
>
>         },
>
>         {
>
>                 From    => '1. Tier 1 - Help Desk',
>
>                 To      => '3. Tier 3 - Service Desk',
>
>                 ShowAction => 1,
>
>         },
>
>
>
>         # From 2. Tier 2 - Service Desk -> Other Queues
>
>         {
>
>                 From    => '2. Tier 2 - Service Desk',
>
>                 To      => '1. Tier 1 - Help Desk',
>
>                 ShowAction => 1,
>
>         },
>
>         {
>
>                 From    => '2. Tier 2 - Service Desk',
>
>                 To      => '3. Tier 3 - Service Desk',
>
>                 ShowAction => 1,
>
>         },
>
>
>
>         # From 3. Tier 3 - Service Desk -> Other Queues
>
>         {
>
>                 From    => '3. Tier 3 - Service Desk',
>
>                 To      => '2. Tier 2 - Service Desk',
>
>                 ShowAction => 1,
>
>         },
>
>         {
>
>                 From    => '3. Tier 3 - Service Desk',
>
>                 To      => '1. Tier 1 - Help Desk',
>
>                 ShowAction => 1,
>
>         },
>
>
>
>         # From 4. Data - Service Desk -> Other Queues
>
>         {
>
>                 From    => '4. Data - Service Desk',
>
>                 To      => '4. Data - Service Desk',
>
>                 ShowAction => 1,
>
>         },
>
>
>
>         # From 5. IT - Service Desk -> Other Queues
>
>         {
>
>                 From    => '5. IT - Service Desk',
>
>                 To      => '6. IT - Service Delivery',
>
>                 ShowAction => 1,
>
>         },
>
>
>
>         # From 7, Change Management -> Other Queues
>
>         {
>
>                 From    => '7. Change Management',
>
>                 To      => '8. Release Management',
>
>                 ShowAction => 1,
>
>         },
>
>
>
>         # From 8. Release Management -> Other Queues
>
>         {
>
>                 From    => '8. Release Management',
>
>                 To      => '9. Continual Improvement',
>
>                 ShowAction => 1,
>
>         }
>
> );
>
>
>
> # End Configuration for MoveRules
>
>
>
>



-- 
Best regards, Ruslan.