[rt-users] DefaultUpdateType in RT4.0.6
Ruslan Zakirov
ruslan.zakirov at gmail.com
Wed May 30 09:53:44 EDT 2012
>From my reply it was possible to guess that you config is incorrect. You
have to copy whole option, not subpart. Lifecycles settings should start
from Set(%Lifecycle...
Ruslan from phone.
30.05.2012 17:23 пользователь "Max McGrath" <mmcgrath at carthage.edu> написал:
> I apologize; I must not have caught the e-mail from Ruslan. Here is my
> full RT_SiteConfig:
>
> root at help:/opt/rt4/etc# cat RT_SiteConfig.pm
> # Any configuration directives you include here will override
> # RT's default configuration file, RT_Config.pm
> #
> # To include a directive here, just copy the equivalent statement
> # from RT_Config.pm and change the value. We've included a single
> # sample value below.
> #
> # This file is actually a perl module, so you can include valid
> # perl code, as well.
> #
> # The converse is also true, if this file isn't valid perl, you're
> # going to run into trouble. To check your SiteConfig file, use
> # this comamnd:
> #
> # perl -c /path/to/your/etc/RT_SiteConfig.pm
>
> Set($rtname, 'help.carthage.edu');
> Set($Organization, 'carthage.edu');
> Set($CorrespondAddress, 'xxxxxx at carthage.edu');
> Set($CommentAddress, 'xxxxxx at carthage.edu');
> Set($Timezone, "US/Central");
>
>
> ########################
> # DATABASE STUFF #
> ########################
>
> Set($DatabaseType, 'mysql');
> Set($DatabaseUser, 'root');
> Set($DatabasePassword, 'xxxxxxx');
> Set($DatabaseName, 'rt4');
>
> ########################
> # WEB SERVER STUFF #
> ########################
>
> Set($WebPath, "/rt/");
> Set($WebDomain, 'help.carthage.edu');
> Set($WebPort, 443);
> Set($WebBaseURL, "http://help.carthage.edu");
> Set($DisabledGD, undef);
>
> Set($RestrictReferrer, 0);
>
> Set($LogToFile, 'debug');
> ############################
> # OTHER CUSTOMIZATIONS #
> ############################
>
> Set($DisableGD, 0);
>
> Set($HomepageComponents, [qw(
> QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders
> RefreshHomepage Dashboards Links MOTD Consultant)]);
>
> Set(@Plugins, qw(
> RT::Authen::ExternalAuth
> RT::Extension::Timeline
> RT::Extension::MandatorySubject
> RT::Extension::MandatoryRequestor
> RTx::EmailCompletion
> RT::Extension::MobileUI
> RT::Extension::ReportSpam
> RT::Extension::JSGantt
> ));
>
> # The order in which the services defined in ExternalSettings
> # should be used to authenticate users. User is authenticated
> # if successfully confirmed by any service - no more services
> # are checked.
> Set($ExternalAuthPriority, [ 'My_LDAP',
> ]
> );
>
> # The order in which the services defined in ExternalSettings
> # should be used to get information about users. This includes
> # RealName, Tel numbers etc, but also whether or not the user
> # should be considered disabled.
> #
> # Once user info is found, no more services are checked.
> #
> # You CANNOT use a SSO cookie for authentication.
> Set($ExternalInfoPriority, [ #'My_MySQL',
> 'My_LDAP'
> ]
> );
>
> default => {
> actions => [
> 'new -> open' => { label => 'Open it', update => 'Respond'
> },
> 'new -> resolved' => { label => 'Resolve', update => 'Respond'
> },
> 'new -> rejected' => { label => 'Reject', update => 'Respond'
> },
> 'new -> deleted' => { label => 'Delete' },
>
> 'open -> stalled' => { label => 'Stall', update =>
> 'Comment' },
> 'open -> resolved' => { label => 'Resolve', update =>
> 'Respond' },
> 'open -> rejected' => { label => 'Reject', update =>
> 'Respond' },
>
> 'stalled -> open' => { label => 'Open it' },
> 'resolved -> open' => { label => 'Re-open', update =>
> 'Comment' },
> 'rejected -> open' => { label => 'Re-open', update =>
> 'Comment' },
> 'deleted -> open' => { label => 'Undelete' },
> ],
> },
> # If this is set to true, then the relevant packages will
> # be loaded to use SSL/TLS connections. At the moment,
> # this just means "use Net::SSLeay;"
> Set($ExternalServiceUsesSSLorTLS, 0);
>
> # If this is set to 1, then users should be autocreated by RT
> # as internal users if they fail to authenticate from an
> # external service.
> Set($AutoCreateNonExternalUsers, 1);
>
> # These are the full settings for each external service as a HashOfHashes
> # Note that you may have as many external services as you wish. They will
> # be checked in the order specified in the Priority directives above.
> # e.g.
> #
> Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']);
> #
> Set($ExternalSettings, {
> # AN EXAMPLE LDAP SERVICE
> 'My_LDAP' => { ## GENERIC SECTION
> # The type of
> service (db/ldap/cookie)
> 'type'
> => 'ldap',
> # The server
> hosting the service
> 'server'
> => '10.2.2.15',
> ##
> SERVICE-SPECIFIC SECTION
> # If you can bind
> to your LDAP server anonymously you should
> # remove the user
> and pass config lines, otherwise specify them here:
> #
> # The username RT
> should use to connect to the LDAP server
> 'user'
> => 'cn=ZENworks,ou=users,o=carthage',
> # The password RT
> should use to connect to the LDAP server
> 'pass'
> => 'xxxxxxx',
> #
> # The LDAP search
> base
> 'base'
> => 'o=CARTHAGE',
> #
> # ALL FILTERS MUST
> BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
> # YOU **MUST**
> SPECIFY A filter AND A d_filter!!
> #
> # The filter to
> use to match RT-Users
> 'filter'
> => '(objectClass=carthageUser)',
> # A catch-all
> example filter: '(objectClass=*)'
> #
> # The filter that
> will only match disabled users
> 'd_filter'
> => '(objectClass=FooFooBar)',
> # A catch-none
> example d_filter: '(objectClass=FooBarBaz)'
> #
> # Should we try to
> use TLS to encrypt connections?
> 'tls'
> => 0,
> # SSL Version to
> provide to Net::SSLeay *if* using SSL
> #'ssl_version'
> => 3,
> # What other args
> should I pass to Net::LDAP->new($host, at args)?
> #'net_ldap_args'
> => [ version => 3 ],
> # Does
> authentication depend on group membership? What group name?
> #'group'
> => 'GROUP_NAME',
> # What is the
> attribute for the group object that determines membership?
> #'group_attr'
> => 'GROUP_ATTR',
> ## RT ATTRIBUTE
> MATCHING SECTION
> # The list of RT
> attributes that uniquely identify a user
> # This example
> shows what you *can* specify.. I recommend reducing this
> # to just the Name
> and EmailAddress to save encountering problems later.
> 'attr_match_list'
> => [ 'Name',
>
> 'EmailAddress',
>
> 'RealName',
>
> ],
> # The mapping of
> RT attributes on to LDAP attributes
> 'attr_map'
> => { 'Name' => 'cn',
>
> 'RealName' => 'cn',
>
> 'ExternalAuthId' => 'cn',
>
> 'Gecos' => 'cn',
> 'NickName' =>
> 'carthageNameID',
> 'EmailAddress' => 'mail',
>
> }
> },
> }
> );
>
> 1;
>
>
> Thanks!
>
> Max
> --
> Max McGrath
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Tue, May 29, 2012 at 4:33 PM, Thomas Sibley <trs at bestpractical.com>wrote:
>
>> On 05/29/2012 11:32 AM, Max McGrath wrote:
>> > I sent this same question out last week with now response -- I'm trying
>> > again!
>> >
>> [snip]
>> >
>> > Am I missing anything?
>>
>> Yes, my coworker Ruslan's response to your original mail yesterday
>> asking for your full config.
>>
>
>
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