[rt-users] RT4 - Reject Action

[Ruslan Zakirov]

On Fri, Nov 23, 2012 at 4:56 PM, Nick Fennell
<nick.fennell at appliansys.com> wrote:
> Hi,
>
> I'm looking to modify the default behaviour of the 'Reject' option displayed at the top right of ticket display.
>
> Ideally, I'd like the Reject button to set Status to 'Rejected' and Update Tyoe to be 'Comments (Not sent to requesters)'.

Read about lifecycles. You can do this in config.

> Additionally, is it possible to add a Reject Action to the Unowned queue in addition to the current 'Take' option?

Just take a look at how Take is implemented. It's just a matter of
seting up format string for the search with custom link that passes
status to Display.html or Update.html.


> Thanks.
> --
> Nick Fennell
> ApplianSys Support Team Leader
>
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-- 
Best regards, Ruslan.