[rt-users] How to name a custom field?

[tkdchen]

This is clear. Thanks very much! :)


On Fri, Nov 30, 2012 at 9:00 PM, Gerard FENELON (EVE) <gfenelon at eve-team.com
> wrote:

>  It is the other way round :
> 1- you define CustomFields
> 2- then you apply them to Queues
> 3- only then, you may create tickets with values in those CustomFields.
>
> Gerard
>
>
> On 2012-11-30 05:16, tkdchen wrote:
>
> Hi,
>
>  EmailAddress is just for testing the creation of custom field, not for
> other purpose. As what you mentioned, if I create a new ticket with custom
> fields, that custom fields should be defined in the
> /Admin/CustomFields/index.html first. Am I right? Thanks!
>
> Chenxiong Qi
>
>
>
> On Fri, Nov 30, 2012 at 11:30 AM, Kevin Falcone <falcone at bestpractical.com
> > wrote:
>
>> On Fri, Nov 30, 2012 at 10:09:06AM +0800, qcxhome at gmail.com wrote:
>> >    Thanks for your guide. I just checked our RT system , the URI
>> /Admin/CustomFields/index.html
>> >    lists all predefined custom fields. Is it possible to set some
>> application-specific custom
>> >    fields that are not predefined in /Admin/CustomFields/index.html.
>>
>>  There are no predefined custom fields in RT.
>> Anything you see on that page is by definition an application-specific
>> custom field.
>>
>> You make more by clicking on Create.
>>
>> As Gerald asked, it's still relevant to know why you have a custom
>> field named Email Address.  Normally Email Addresses would be stored
>> on a Requestor or Cc or some other User.
>>
>> -kevin
>
>
>
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