[rt-users] Password issue, RT 3.8.6

[Bender, Chris]

Hi folks

I am new to RT world, gearing up(purchasing book). 

Until I get up to speed I have two problems but I am a novice. 

 

RT users are continually complaining about the RT password.

After I change their password on the RT GUI, they use it once then 

The password fails and USER ask me to change it again, they say this has
been a problem for some

Time. I have created new user and attempted login, it works first time
but after that it fails. 

Can anyone provide troubleshooting steps for this process?

 

Next RT USERS complain when creating a ticket, and complete the CC
field, the users in the CC field

Aren't emailed. How can I troubleshoot this using processing versus
filling out the ticket and 

Seeing if the email is CC'd?

 

I apologize for basic questions finding my bearings. 

 

Thanks

 

 

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