[rt-users] RT4.0.6 Unknown encoding in received emails

[Ruslan Zakirov]

On Thu, Oct 11, 2012 at 2:33 PM, Xavier Reigner
<xavier.reigner at sensile.com> wrote:
> What can I do to correct this error ?
>
> fetchmail: MDA returned nonzero status 75
>
> fetchmail:  not flushed
>
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
>
> said:
>
> Unknown encoding 'we8iso8859p1' at /opt/rt4/sbin/../lib/RT/I18N.pm line 542.
>
> Stack:
>
>   [/usr/local/share/perl/5.10.1/Carp.pm:100]
>
>   [/usr/local/lib/perl/5.10.1/Encode.pm:189]
>
>   [/opt/rt4/sbin/../lib/RT/I18N.pm:542]
>
>   [/opt/rt4/sbin/../lib/RT/I18N.pm:214]
>
>   [/opt/rt4/sbin/../lib/RT/I18N.pm:210]
>
>   [/opt/rt4/sbin/../lib/RT/EmailParser.pm:282]
>
>   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1407]
>   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
>
> I already tried to add the Encode::HanExtra, restarted the VM but it seems
> not to be enough and that I need to edit the I18N.pm file.
> X
>

Perl's Encode doesn't support this encoding. We have branch that
improves situation with unsupported encodings. Do you want to try a
patch?


>
>
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>
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-- 
Best regards, Ruslan.