[rt-users] Weekly tickets report by cron

[Ruslan Zakirov]

On Thu, Oct 11, 2012 at 10:58 AM, Jack Zabolotnyi <jzabolotnyi at arces.net> wrote:
> Hi everyone.
>
> I'm looking for some way to create something like weekly digest for my
> clients, to send them every friday one email with all tickets that are
> waiting for their answer.
>
> I was looking at rt-crontool but it will require a lot of walkarounds to
> gather all tickets together.
>
> Maybe there is some way to generate report by cron (as it can be done from
> web-interface)?


Have you looked at dashboard's subscription [1]?

http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html


>
> Thank you in advance for any solution.
>
> --
> Jack Zabolotnyi
> Arces Network, LLC
>
> e: jzabolotnyi at arces.net
> w: http://www.arces.net
>
> PGP key: 2048R/7F2AB658 2012-07-02
> PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
>
>
>
> --------
> Final RT training for 2012 in Atlanta, GA - October 23 & 24
>   http://bestpractical.com/training
>
> We're hiring! http://bestpractical.com/jobs
>



-- 
Best regards, Ruslan.