[rt-users] RT ticket stuck in on_hold status

[Kenneth Crocker]

Tue,

What is RT doing? A description of how it acts, like error messages, etc.
would be helpful.

Kenn

On Wed, Oct 17, 2012 at 1:45 PM, Tue Minh <minhtue86 at yahoo.com> wrote:

>
> Hi Sir/Madam,
>
> we are using RT system for our test request tracking purposes. We have a
> ticket that was created, resolved and then put on hold. However, after this
> ticket is put on hold, we are unable to changed the ticket to any other
> status.
>
> could you please help me with some guildance on what the issue may
> possibly be? (screenshot attached)
>
> Thanks!
> Luke
>
>
>
>
>
>
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