[rt-users] OnCreate insert a comment IN the ticket?

Jeff Blaine jblaine at kickflop.net
Tue Sep 4 15:05:23 EDT 2012


I'm lost in perldoc lib/RT/*.pm land, confused about how/where
to create a comment in a ticket at creation-time.

We have a need to put a "banner", if you will, as the first
comment in every ticket of a particular queue. So, a Scrip
that performs a comment "action" on the ticket.

The following fails to do anything. Should I be trying to use
$self->TransactionObj->SetData() instead... or...?

Scrip:
Condition: On Create
Action: User defined
Template: -
Stage: TransactionCreate

condition:
return 1;

action preparation:
my $ticket = $self->TicketObj;
$ticket->Comment(content => "blah!");

cleanup:
return 1;



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