[rt-users] check for available recipients on reply

[Kevin Falcone]

On Mon, Sep 03, 2012 at 12:00:52PM +0200, inbel1 at telenet.be wrote:
> Our internal staff uses comments to put information in tickets for co-workers that can't be viewed by customers.
> Customer information is shared via correspondence.
> 
> Last week, a staff member deleted (accidentaly) the requestor of a ticket.  There were no other cc's or admin cc's.
> When the staff member clicked on Reply, RT did not sent a outgoing mail, but the message was flagged as Correspondence.
> 
> So I would like to make a check that returns an error to the user when he/she tries to reply on a ticket with no watchers.
> Should I try to do it with a scrip or should I adapt the Email.pm?

You may want to grant the ShowOutgoingMail right and turn on the
SimplifiedRecipients configuration which will make a box appear above
the reply box indicating who will get this email.  Turning off
SimplifiedRecipients will get you a much more detailed view below the
reply.

-kevin
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