[rt-users] How to Mark Messages as Read in RT4?

[Thomas Sibley]

On 09/09/2012 07:12 PM, Tom Wardrop wrote:
> In Request Tracker 3.8.2 that we recently upgraded from (to 4.0.6), you mark
> a message as read by either clicking the "New" link next to the ticket, or
> by clicking at link at the top of the ticket history which read something
> like "Mark all messages as read". In RT 4.0.6, neither of this is possible,
> and it seems the only way to mark a ticket as read is to reply to it, which
> is just silly because you reading a ticket and replying to a ticket are two
> very different things.
> 
> Our IT department is finding this to be quite frustrating as their workflow
> made heavy use of the read/unread status of tickets which now seems to be
> broken in 4.0.6. Am I missing something here? Is there any way to mark a
> ticket as read without replying to it?

RT 4.0.0 switched that behaviour off by default.  You can enable it
again by setting the $ShowUnreadMessageNotifications option to 1 in your
/opt/rt4/etc/RT_SiteConfig.pm:

    Set($ShowUnreadMessageNotifications, 1);

The "New" link in ticket lists is from the UpdateStatus column.  You may
need to add that column to your search formats if you're missing it.