[rt-users] Add custom status tickets to "My Tickets"?

[Joe Harris]

Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for __currentuser__  add in the where clause the "status = 'newstatus' you want. Then save it. I believe if you're an admin, you can save it as a global change. But I'll have to log in and check to be sure. 

Sent from my mobile device. 

On Sep 10, 2012, at 4:06 AM, Johan Sjöberg <Johan.Sjoberg at deltamanagement.se> wrote:

> Hi.
> I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own” at “RT at a glance”? At the moment it seems like only “new” and “open” tickets are listed there.
>  
> Regards,
> Johan
>  
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