[rt-users] How to have RT send email as a group (not individually) ?

Ethier, Michael methier at CGR.Harvard.edu
Fri Sep 14 16:02:22 EDT 2012


Hello,

We would like RT to send email such that all the requestors and cc's are included on one email.
Right now it appears RT sends and email to each individual separately, consequently people don't know
If others received RT's email.

Is there a way to configure RT such that everyone involved in a ticket is included in 1 email ?

Thanks,
Mike
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