[rt-users] Mandatory fields at ticket's Basic screen

Jack Zabolotnyi jzabolotnyi at arces.net
Tue Sep 18 13:16:47 EDT 2012


Anyone?...

On Wed, Sep 12, 2012 at 6:23 PM, Jack Zabolotnyi <jzabolotnyi at arces.net>wrote:

> Hi everyone.
>
> Here is my workflow: we have "Service" custom field applied to ticket and
> it is mandatory. Only members of Engeneers group can see and change this
> field.
> When general user (not member of Engeneers group) creates ticket, he can't
> see "Service" field and it is set to "(no value)". This is very ok for me.
> But, when member of Engeneers group updates this ticket (via Basic page),
> RT accepts changes even if this mandaroty field is untouched (has  "(no
> value)" )
> (After changing value to other than "(no value)" i can't put it bak, and
> this is predictable)
>
> Am i doing something wrong or i miss something?
>
> Thanks in advance for any help.
>
> --
> Jack Zabolotnyi
> Arces Network, LLC
>
> e: jzabolotnyi at arces.net
> w: http://www.arces.net
>
> PGP key: 2048R/7F2AB658 2012-07-02
> PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
>
>


-- 
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
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