[rt-users] Re-assign tickets

[Matt Brennan]

Errr, and I mean lines 2924 through 2935 in lib/RT/Ticket.pm

-Matt

On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan <brennanma at gmail.com> wrote:
> I dealt with this in one install by commenting out (in 4.0.6) lines
> 2924 through 2935. I do notice that there's something about "Force" in
> that if statement, but it seems force is an internal thing to allow
> automated processes to override the check.
>
> -Matt
>
> On Wed, Sep 19, 2012 at 2:17 PM, Paul Tomblin <ptomblin at xcski.com> wrote:
>> I've noticed that I can "steal" a ticket using the "Actions"->"Steal"
>> dropdown on the ticket display, however I can't steal if by changing the
>> "Owner" dropdown on the Basics page.  When I attempt to, I get a message
>> "You can only take tickets that are unowned".  Is this intentional, or an
>> oversight?
>>
>> Also, is there some privilege that would allow me to re-assign a ticket from
>> one person to another?  As a work-around, I can steal it and assign it, but
>> I'd like to do it in one step.
>>
>> --
>> http://www.linkedin.com/in/paultomblin
>> http://careers.stackoverflow.com/ptomblin
>>
>>
>>
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