[rt-users] Notify user from scrip about missing field

[Kenneth Crocker]

Jack,

I don't think RT allows a scrip to send a message to the screen. That would
be a REAL nice enhancement. I got around the problem by triggering an email
to notify the person making the change that the change was NOT accepted and
that the ticket was reverted to the original status.

Hope this helps.

Kenn

On Fri, Sep 14, 2012 at 10:44 AM, Jack Zabolotnyi <jzabolotnyi at arces.net>wrote:

> Hi.
>
> Is there any way to notify user from scrip about missing fields? I'm
> looking for something similar to RT's behaviour if mandatory field's value
> is missing (RT reports an error and doesn't accept transaction) but to be
> triggered from scrip.
>
> Thanks in avance.
>
> --
> Jack Zabolotnyi
> Arces Network, LLC
>
> e: jzabolotnyi at arces.net
> w: http://www.arces.net
>
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>
>
>
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