[rt-users] Hide history entries from ticket display

Kevin Falcone falcone at bestpractical.com
Mon Sep 24 12:48:04 EDT 2012


On Mon, Sep 24, 2012 at 08:33:08AM -0700, TheHoboKing wrote:
> Is there a way to hide specific custom field(s) history entries from the
> ticket display section? I'd basically like to only hide any entries added
> for 'multiple IPs' custom field(s) as it creates one entry per IP and makes
> for long long entries seen at the ticket display.
> 
> I know there's a way to do this via CallBacks and skip transaction but this
> only seems to apply for the type of transaction, i.e: comment, reply,
> resolve, etc.

Since SkipTransaction is handed a Transaction object, you can use that
to load the appropriate custom field (from the field column) and
compare using that.

-kevin
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