[rt-users] Customize Notifications (on correspond send e-mail to all requestors and Ccs)

[Bart]

Hi,

I'm currently trying to modify the default behavior of our RT 4.0.7
installation regarding sending notifications to all requestors/cc's when
someone corresponds to a ticket.

By default, when you have a ticket and linked a few requestors and cc's to
that ticket RT will send an e-mail to everyone when someone sends an e-mail
to RT with the ticket ID in the subject.
We\re looking for the ability to disable this feature for a few queue's.

The problem however is that I'm unable to figure out which scrip I need to
modify to achieve this, I'm guessing between the following scrips but I
keep breaking unwanted things when I disable one of them:

   - On Correspond Notify Other Recipients
   - On Correspond Notify Requestors and Ccs
   - On Comment Notify Other Recipients as Comment

When looking around I found the extension RT::Extension::NotificationMatrix
but it doesn't really seem to exist on the CPAN pages + installation
instructions aren't available for installing this plugin from the Git
repository.

   - Homepage (unavailable):
   http://search.cpan.org/dist/RT-Extension-NotificationMatrix/lib/RT/Extension/NotificationMatrix.pm
   - Source home:
   http://github.com/bestpractical/rt-extension-notificationmatrix

In a way this extension would probavbly give us the ability to manage the
notifications for each queue, but installing it doesn't seem to be that
straight forward + I can't find any documentation other then the source
code on this extension.
Apart from the nice find, I'm not jumping on the idea of using this
extension when there's barely any documentation available.

So my main question is how to disable the described notification behavior
when someone sends a reply to a ticket? Which scrip do I disable or edit
for this behavior to change?

Thanks in advance.

-- 
Bart
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120925/359f197f/attachment.htm>