[rt-users] Multiple Instances or Another Queue

[Albert Shih]

 Le 21/09/2012 ? 15:21:54+1000, Tom Robinson a écrit
> Hi,
> 
> I've been using RT since 3.8.8 for our internal IT requests. It works well but I've never really
> done much with Queues. I created one extra one to segregate some specific issues but that's it.
> Also, I'm the only one who's had to use it in anger until now. My understanding of RT and
> specifically Queue separation (e.g. by department, etc.) is very limited. As an aside, I recently
> upgraded to RT 4.0.7 and implemented Authen-ExternalAuth which works great.
> 
> We now have a requirement to use RT for external support for a new department within our
> organisation. Originally they requested a new instance of RT to be set up (they wanted a separate
> database). I have been looking at several options to do this but I'm not satisfied with any multiple

If they really need a separate database I personnaly choose the 3rd
solution. 

> instance set up configurations. I'm really unsure of the best way to move forward. The options that
> I see so far are:
> 
> 1. Use a new queue for the new department, isolating administration and users for that department to
> that queue.
> 2. Run two instances by following http://requesttracker.wikia.com/wiki/MultipleInstances (requires
> hacking the code to make this work on 4.0.7).
> 3. Run two installations side by side having compiled with different configuration options.
> 
> I am curious to know what you all think about these options and what is the recommended way to do
> what we want to do.

IF (I don't known you company) they don't really need a separate database I
would choose the first solution. Because you can configure RT to allow
change a ticket from your queue to other queue. 

Event if now you don't need this feature that's not mean you don't going to
appreciate. 

If you do with two installations you can do that. 

Regards.

JAS
-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
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Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
mer 26 sep 2012 17:15:17 CEST