[rt-users] group rights do not work

[Tim Dunphy]

Hi Glenn,

 Thanks for your input. However no progress has been made tho I followed
your advice to the letter.

This is how I have the group setup.


[image: Inline image 1]



And this is all the mmtest user (member of the mmtech group) can see

[image: Inline image 2]


I'm simply at a loss here as to what could be going wrong.


Thanks again for your input.
Tim

On Wed, Sep 26, 2012 at 2:47 PM, Glenn E. Sieb
<gsieb at efashionsolutions.com>wrote:

> On 09/26/2012 02:32 PM, Tim Dunphy wrote:
>
>> Hello,
>>
>> I am having a problem in getting and rt group to see it's queue and
>> ticket and ONLY it's queue and tickets. I believe i have everything setup
>> correctly in the interface, which leads me to believe I may be having a
>> technical problem with my RT installation.
>>
>>  I'll use screenshots primarily to describe the issue.
>>
>>  I've created an RT user (in the RT system only) and when he logs in this
>> is all he can see
>>
>> He is a member of a group called MMTECH. Here is how the group rights are
>> assigned.
>>
>> I gave him these individual rightsAnd yet he can only see the interface
>> shot in the first screenshot I include. I have no idea why and I very much
>> need to correct this situation so that a new group can start using RT.
>>
>>
>> Again, they need to see their queue and tickets and ONLY their queue and
>> tickets. If I give the user the Let this user be granted rights
>> (Privileged) the members can see ALL queues and tickets which si not what
>> we want.
>>
>> PLEASE help as I really need to solve this problem.
>>
>>
>
> Try adding group rights to *queues*... adding group rights to a group for
> a member only gives them rights to that group, not to any queue. You need
> to go to a queue and go to Group Rights in the *queue* and assign rights to
> the MMTECH group in that queue...
>
> (Click Tools, Configuration, Queues, (Name of Group you want to add group
> rights to),  Group Rights, type in MMTECH in the Add Group area, and assign
> rights.)
>
> Make sense?
> Best,
> --Glenn
>
> --
> Glenn E. Sieb
> System Administrator
> +1 201 809-4958
>
> eFashionSolutions
> 80 Enterprise Avenue South
> Secaucus, NJ 07094
>
>


-- 
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