[rt-users] Signing by default

[Thomas Sibley]

On 09/27/2012 01:53 AM, Martin Drasar wrote:
> when a user responds to a ticket at our site, the message is forwarded
> to all interested parties and the user's name and email is untouched
> (i.e. no 'via RT', changed mail or anything else).

This behaviour is strange.  Why are you setting From: to individual
email addresses instead of back into RT?

> We would like to enable default signing, but there is a problem with
> those mails. As they have an email address the RT does not have the
> secret key for, they are not sent.
> 
> We in fact only need to enable default signing for messages created via
> web interface. Is there some clean way to do it? I know that I can hack
> the SignEncryptWidget and hardcode the Sign value there, thus forcing
> the signing only in the web interface, but this does not seem like a
> long-term solution.
> 
> Do you have any idea for clean solution?

Use a small bit of javascript in a callback to twiddle the Sign checkbox
on update pages.  Clean customization, no need to hack up core components.