[rt-users] SLA calculation issue Resolve Due date

[Asanka Gunasekera]

Hi I have SLA configured as below but when I apply S4 and reply due date is getting calculated correctly but the Resolve due date is been calculated in reverse that is backdated 3 months. What is that I am doing wrong 


'S4' => {
                                StartImmediately => 0,
                                BusinessHours => 'Support',
                                Response => { RealMinutes => 60*24*28 }, # four real weeks
                                Resolve  => { RealMinutes => 60*24*28*3 }, # three real mounths


Thanks and Regards
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